Technical Support & FAQ


If you have a question about ePledge, you may find your answer in the FAQs below.
Contact information can be found at the bottom of this page.

ePledge - Frequently Asked Questions


Is there any guidance or training available on how to donate using the new ePledge donation system?
A step by step guide on how to enter your pledge using the new ePledge donation page is available for the National Capital Region (NCR) form here and for the National (outside of the NCR) form here.

I changed departments, how do I ensure my pledge is recorded under my new department?
With the redesigned ePledge form implemented for 2020, donors no longer need to login or update their employer relationships as you would have needed to do in previous years. To make your donation under your current department simply visit https://uwco.ca/GCWCC/Donate, select your organization and region, and follow the steps to make your pledge. The donation will automatically be counted under the organization and region you selected.

If I’ve already made a pledge can I make an additional pledge or update my previous pledge?
If you would like to make an additional pledge or increase your pledge amount you can revisit the ePledge website and enter an additional gift any time during the campaign. It does not need to be the same payment type as your previous pledge. If you would like to make changes to your previously selected charities, payment type, or to reduce your pledge amount please contact ePledge_Support@unitedwayeo.ca with the details of the change you would like to make and our support team will be happy to assist you.

How do I ensure my donation is counted in my local campaign region?
Donations are allocated by region based on your region selection on the first step of the donation process at https://uwco.ca/GCWCC/Donate as well as by the employee information you enter when completing the last step of your donation.

When will I receive my tax receipt?
  • For payroll donations your pledge will be recorded in box 46 on your T4 for the year the deductions were made.
  • For eligible gifts made via one-time credit card or Paypal you will receive a PDF tax receipt via e-mail with the words “Tax Receipt" in the subject line, immediately after your transaction is successfully processed.
  • For monthly credit card donations a PDF tax receipt will be sent by e-mail with the words “Tax Receipt" in the subject line, within two months of the final payment being received.

If you have not received your tax receipt within the time frames above please check your junk mail or spam folder in case your email system redirected the receipt there. If you are unable to find your receipt there, please contact us at ePledge_Support@unitedwayeo.ca and we will try re-sending the receipt email.


How do I update my credit card information for monthly credit card donations?
If you gave by monthly credit card and need to update your credit card information please call 613-228-6890.

How do I cancel my pledge if I change my mind?
The cancellation policy outlining how to cancel ePledge donations can be found here:
https://uwco.ca/UserPreferences/CancellationPolicy.htm

When will my selected charity receive my donation and are there fees deducted?
For any questions regarding payment schedules, processes, or fees for your designations to your selected charities please contact your local United Way. To find the contact information for your local United Way please visit https://www.unitedway.ca/how-we-help/find-your-uwc and use their postal code search.

Can I pay for workplace special event participation through the ePledge form?
Event participation payments have specific tax receipting and designation regulations that must be followed. ePledge is not configured for event participation payments and is unable to process this type of gift at this time. Please contact your local campaign team to find out the available options for paying for event participation.

I'm concerned about my personal information entered on the site. How safe is it?
United Way East Ontario has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements. In addition, when you enter sensitive information (such as a credit card number) on our electronic pledge form, we encrypt the transmission of that information using secure socket layer technology (SSL). Credit card number is also collected and processed by our payment processor, then automatically and permanently encrypted. Only the last four digits remain visible to authorized users in our database.

I’m part of my workplace campaign team what support and training is available?
There are a variety of tools and training documents available for campaign volunteers at https://gcwcc-ccmtgc.org/en/ and https://www.canada.ca/en/campaign/charitable/volunteers.html. You can also contact your local campaign leader or manager for support and guidance. Contact information for the National campaign can be found here: https://gcwcc-ccmtgc.org/wp-content/uploads/2020/09/2020_GCWCC_CCMTGC_Manager_Gestionnaire_Contacts_list-liste.xlsx and contact information for the NCR campaign can be found here: https://gcwcc-ccmtgc.org/wp-content/uploads/2020/09/2020-Find-your-Account-Manager-ENG.xlsx

For more information and frequently asked questions regarding the GCWCC please visit:
https://www.canada.ca/en/campaign/charitable/faq.html


Additional Support - Contact Information


Technical support for ePledge

During this time of COVID-19, support staff is working remotely and we cannot make use of our usual telephone support lines. Therefore, if you require technical support, we would ask that you send an email with a description of your problem and your contact information to ePledge_Support@unitedwayeo.ca. However, if it is a rush/emergency, you may call 613-228-5781 and we will try to answer or return your call as soon as possible.

General requests and campaign logistical questions

If you are located in the NCR please contact the GCWCC NCR team
Email: gcwcc@unitedwayeo.ca
If you are located outside the NCR please contact the GCWCC National Office
Email: team-equipe@gcwcc-ccmtgc.com

Support for campaign teams

Please contact your GCWCC Local Manager.
If you are located in the NCR, contact information can be found here:
https://gcwcc-ccmtgc.org/wp-content/uploads/2020/09/2020-Find-your-Account-Manager-ENG.xlsx
If you are located outside the NCR, contact information can be found here:
https://gcwcc-ccmtgc.org/wp-content/uploads/2020/09/2020_GCWCC_CCMTGC_Manager_Gestionnaire_Contacts_list-liste.xlsx.

Tax receipts (for credit card, cheques and PayPal)

For questions regarding Tax Receipts, please contact our processing team
Email: receiptor@unitedwayeo.ca

Retirees

If you are a retiree and have questions, please contact the retirees support team
Email: gcwcc_retirees-mail@unitedwayeo.ca


If you are unable to find the charitable organization you are searching for, please search again by changing your search criteria. If you are still unsuccessful, you may to manually add the information of your desired registered charity.

Manually Add a Registered Charity


*To search the online list of Canadian charities maintained by the Canada Revenue Agency, click here. You must then copy the information exactly as it appears on the Canada Revenue Agency page, to the fields below.


The minimum designation per registered charity below is $26. Designations less than $26.00 will NOT be honoured.


All fields with an asterisk are mandatory.

*Registered Charity Name

*Registration Number (no spaces or hyphens)

*Address of the registered charitable organization

*City

*Province

*Code postal

Other information

*Amount

TRUSTe


Privacy Statement
Technical Support: By Email or 613-228-5781

This campaign is managed by United Way East Ontario
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